Enterprise advantages

‌Customer service:

1. We will respond to product technical inquiries and quality complaints within 12 hours.

2. Provide a solution for quality complaints within 24 hours, and arrive at the scene within 48 hours if on-site service is required.

3. Exceptions are statutory holidays and force majeure events.

Service standards:

Make a phone reservation and arrive on time; wear uniform and keep your appearance neat;

Present your business card and introduce yourself; conduct careful inspections and standardize operations;

Restore the scene and introduce its use; explain patiently and answer all questions;

Fill out the form, shake hands and say goodbye; ensure customer satisfaction and eliminate potential risks.

Customer service details:

Before customer service

1. Communicate with customers to understand on-site conditions such as contact information, address, product model, magnification, quantity, and fault symptoms.

2. Choose a route and travel time that are quick and economical.

3. Adequately prepare relevant tools and spare parts, necessary travel documents and funds, service records, and daily necessities according to the on-site situation.

4. Before departure, it is necessary to make an appointment with the customer regarding service time and coordination matters. At the same time, the individual's contact information, as well as the pickup time and vehicle number, should be informed to the after-sales service supervisor.

During customer service:

1. Maintain neat appearance, be patient and polite, operate in a standardized manner, do our utmost, and ensure that the service is successful on the first attempt.

2. The completion of the service shall be confirmed in writing by the customer.

3. During their out-of-office service, customer service personnel should communicate with their supervisors at least once a day to report on work progress.

4. Upon completion of the service, the return journey should be approved by the after-sales service supervisor.

After customer service:

1. Customer service personnel should provide on-site service records confirmed by the customer and a written after-sales service report, summarizing the service process, analyzing the cause of the malfunction, and proposing improvement suggestions.